FAQ Tool Help

If you are experiencing problems with the tool or have a question that is not already answered on this page, please submit a suggestion to improve this tool.

1. What is an FAQ?
2. How can I improve my searches?
3. How do I search by phrase instead of keyword?
4. Why don't I get any results when I am searching?
5. What should I do if I find a mistake within an FAQ?
6. Where can I find more information about studying at the University of Newcastle?
7. How do I contact the University?
8. How can I make a suggestion to improve this tool?

What is a FAQ?

FAQ is an abbreviation for 'Frequently Asked Question'. An FAQ is a standard answer to a commonly asked question about the University and/or its services and facilities.

How can I improve my searches?

Results are returned based on 'keywords' entered into the search field. To improve your searches, use the drop down controls to limit the results group and area.

How do I search by phrase instead of keyword?

By default, a search will be performed using 'keywords' instead of 'phrases'. To perform a search as a phrase, simply enclose the phrase in quotation marks (").

e.g. "double degree"

To further improve results, the plus (+) and minus (-) symbols can be appended to the start of phrases for smarter results. For example, the following query will return all 'Bachelor of Arts' programs but not Honors.

e.g. +"double degree" -"combined"

Why don't I get any results when I am searching?

Receiving no results from a search is usually due to being over specific or spelling mistakes in the query. Try to enter general keywords related to the FAQ or FAQs you are searching.

What should I do if I find a mistake within an FAQ?

If you find any mistakes please contact the web team, and include full details of the mistake you have found. The web team can be contacted by emailing feedback@newcastle.edu.au or by submitting the FAQ Finder Feedback form.

Where can I find more information about studying at the University of Newcastle?

Prospective student information can found on our future students page. If you are aware of the Faculty or School a program belongs to, you can also visit the relevant Faculty/School pages.

How do I contact the University?

Information regarding contacting the university for general enquires can be found on the contacts page.

How can I make a suggestion to improve this tool?

The web team is constantly working hard to improve the usability of the University's online tools. We welcome constructive criticism and feedback. The web team can be contacted by emailing feedback@newcastle.edu.au or by submitting the FAQ Finder Feedback form.